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Right of Withdrawal

Last updated: 2026-02-09

Note for business customers: The right of withdrawal only applies to consumers within the meaning of § 13 BGB (German Civil Code). Business customers do not have a right of withdrawal.

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us

Portalix UG (haftungsbeschränkt)
Thalkirchner Str. 103
81371 Munich, Germany
Email: widerruf@brandeddns.com
Phone: +49 179 2274171

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email).

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Special Notes

Early Performance: If you requested that the services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract.


Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:

Portalix UG (haftungsbeschränkt)
Thalkirchner Str. 103
81371 Munich, Germany
Email: widerruf@brandeddns.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:

BrandedDNS, Plan: ________________

Ordered on (*): ________________

Name of consumer(s): ________________

Address of consumer(s): ________________

Signature (only if on paper): ________________

Date: ________________

(*) Delete as appropriate.


Expiry of the Right of Withdrawal

The right of withdrawal expires in the case of a contract for the supply of services, if the trader has fully performed the service and performance of the service has begun only after the consumer has given his prior express consent.

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