Last updated: 09.02.2026
(1) These General Terms and Conditions (hereinafter "Terms") apply to all contracts for the use of the DNS service "BrandedDNS" (hereinafter "Service") between Portalix UG (haftungsbeschränkt) (hereinafter "Provider") and the Customer.
(2) Deviating, conflicting or supplementary general terms and conditions of the Customer shall not become part of the contract unless the Provider expressly agrees to their validity in writing.
(1) The Provider provides the Customer with a white-label DNS service with dedicated IP addresses and PTR records.
(2) The scope of functions depends on the selected plan (Standard, Professional, Business). Current plans and services are available at https://brandeddns.com.
(3) The Service includes:
(1) The contract is concluded through registration of the Customer and booking of a paid plan via Stripe.
(2) By booking, the Customer submits a binding offer to conclude a usage contract. The Provider accepts this offer by activating the account.
(3) The Customer warrants that they are of legal age and have full legal capacity.
(1) Prices are based on the current price list at https://brandeddns.com#pricing.
(2) All prices are in Euro (€) including applicable VAT.
(3) Payment is made by credit card via the payment service provider Stripe.
(4) Billing is done monthly or annually in advance, depending on the selected billing period.
(1) The contract is concluded for an indefinite period.
(2) The Customer may terminate the contract at any time via the Stripe customer portal. The termination becomes effective at the end of the current billing period.
(3) The Provider may terminate the contract with 4 weeks' notice to the end of the month.
(4) Upon termination, the customer's DNS zones will be deleted after the termination period. The Customer is responsible for timely migration of their DNS entries.
(1) The Customer undertakes to use the Service only for lawful purposes.
(2) The Customer may not use the DNS service for domains that:
(3) The Customer must keep their access data secret and protect it from access by third parties.
(1) The Provider processes personal data of the Customer in accordance with the privacy policy at /en/privacy.
(2) The main application and customer data are hosted in the EU (Frankfurt). DNS zone contents are replicated to anycast servers in the USA (Miami, Las Vegas, New York) and Switzerland (Bern) to ensure global availability. For the USA, EU Standard Contractual Clauses pursuant to Art. 46(2)(c) GDPR apply; for Switzerland, an EU Commission adequacy decision exists.
(1) The Provider strives for high availability of the DNS service through redundant anycast infrastructure.
(2) The Provider is entitled to temporarily restrict the Service if this is necessary for maintenance work or to ensure security.
(3) Planned maintenance work will be announced in advance where possible.
(1) The Provider is fully liable for damages resulting from injury to life, body or health.
(2) For other damages, the Provider is only liable for breach of essential contractual obligations, limited to the foreseeable, contract-typical damage.
(3) The Customer is liable for all activities carried out using their account.
(1) The Provider reserves the right to change these Terms with effect for the future.
(2) Changes will be communicated to the Customer by email at least 4 weeks before they take effect.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The place of jurisdiction is, as far as legally permissible, Munich, Germany.
(3) Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.
If you have questions about these Terms, please contact: hostmaster@brandeddns.com